Gran Canaria

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goldcar spain - gran canaria airport car hire companies

Goldcar is number 1 in low-cost car hire in Spain and manages one of the largest fleets of vehicles in the Mediterranean & Andalusia area, Balearic & Canary Islands and Bilbao (Spain) and Faro (Portugal). Since 1985, Goldcar has been dedicated to providing excellent service to its customers’ by providing them with reliable, economical and friendly service.

Enjoy the Goldcar benefits
* We renew our fleet of 20.000 cars annually
* Your reservation always available. You will always have your car!
* More than 25 years in the market
* Unlimited mileage is included in your rate


goldcar spain depot information

Goldcar Spain Rental Terms for travel between 01-Apr-2014 and 31-Dec-2019

Include in the price    
Unlimited Mileage (except Barcelona, Madrid, San Juan, Torrevieja, Denia, Benidorm, Cadiz– Sancti Petri & Aguilas where the mileage is limited).

The rental rates include Compulsory AutomobileCover and the Supplementary Civil Liability cover for the damage, involving third parties, arising from use and circulation of the vehicle.

CDW (Collision Damage Waiver) without excess. Except Bilbao, Madrid, Barcelona, Santiago, Santander, Seville, Valencia, Menorca, Ibiza, Gibraltar, Oviedo & local/downtown offices where the collision damage waiver (CDW) is with Excess.
IMPORTANT:Gerona, Granada, Almería and Jerez will be offices with Excessfor pick-ups
from 01.04.14 on.

Not covered under the included cover: Tires, Wheels, Rear view and side mirrors, Windows, Hubcaps, Taxi (transportation), Towing costs, Locks, Battery, Motor, Undercarriage and Interior of car, Clutch, Replacement Keys, Copy of the key and delivery of the key to the closest Goldcar office, Damage to oil sump, Catalytic convertor, Radiator, 500€ deposit if a replacement vehicle is needed and Repair Period. Please see more inthe Optional Covers Section.

Third Party Cover

Vehicle Theft Protection Cover, fortuitous fire and vandalism acts as long as the conditions stated in the contract are fulfilled

VAT/IGIC

Airport Service Fee (offices on-airport)

Telephone assistance is free for every customer on weekdays between 09:00 and 18:30.There will be a service charge that will not exceed 30€ for contacting Roadside Assistance/S.O.S outside of these hours, unless the customer has selected the optional Relax Cover Package. (Please see the Optional Cover section for more information.)

Goldcar gives a 59 minute grace periodfor the drop-off of vehicles without any additional costs to the customers. Therefore, Goldcar permits customers to return their rental vehicles up to 59 minute later than the time stated on the rental contract.

The car hire contract may have a maximum duration of 28 days. After 28 days, a new contract is required (Please see the section Extensions of the Rental Period for more information).

Important Information
The following documents are necessary to be ableto rent a vehicle: Passport or Identification card, international driving license written in Roman letters and a valid credit/debit card (Please see the section Payment Details for more information).
 

Fuel Systems
Flex Fuel SDR/QRS: The Quick Return System, (SDR in Spanish,) associated with this reservation is an agile system for returning the vehicle: it allows the customer to avoid unnecessary delays while returning the vehicle, last minute searches for service stations, or extra charges and penalties for refuelling errors. For this reason, the Quick Return System includes a full tank of fuel thatdoesn’t need to be returned full, it does away with the need for a check-in process to prove that the vehicle is topped up atthe time it is returned, and it allows for flexibility in the return time. The cost of the Quick Return System must be paid on collection of the vehicle. It is determined based on the model of the hired vehicle and its fuel capacity, the price of fuel at collection and operational and logistical expenses.The Quick Return System includes the compensation for remaining fuel on return of the vehicle according to the eightsmarked by the fuel gauge, excluding from that compensation the amount related to operational and logistical costs.

IMPORTANT:the special current fuel policy for 3 days or less will disappear. Please, bear in mind that we will process a refund for the remaining fuel on return of the vehicle but excluding the amount related to operational and logistical costs.

The price of the Quick Return System can be found at this web address:
www.goldcar.es/SDR. It is necessary that you provide the customers with this link (on your Website, your vouchers…etc.) so that there is transparency with the fuel prices. As you are aware, one of the most important issues is the transparency of the prices with no hidden costs. According to legal experts inconsumers rights consulted this new system complies completely with European legislation.

We calculate the price of the SDR according to the following calculation:
SDR = Vehicle Model (in liters) x Price(€/liter) + OLC
Vehicle Model (in liters): the capacity in liters of the fuel tank based on the model the customer receives
Price (€/liter): the calculation of the unit Price of the fuel, taking as reference the average Price of the petrol stations in the Alicante Province (rentals with origin in Mainland & Baleares) and Gran Canaria (for rentals with origin in any of our offices in the Canaries) according to the rates published in the Web of Industry, Energy and Tourism Ministry: Spain (http://geoportal.mityc.es/hidrocarburos/eess/), Italy(https://carburanti.sviluppoeconomico.gov.it/OssPrezzi/ricerca)and Portugal (http://www.maisgasolina.com).The value used is the result of the average of the cheapest and the most expensive price available on the date consulted. OLC: The necessary operational and logisticalcosts , the cost is associated to the concrete model of the vehicle provided
We consider this new system to be very beneficial for the customers and both our companies as the customers´ satisfaction will be increased positively.

Please, take into account that this issue will be a huge advantage compared to the current Goldcar fuel system. Furthermore, we are sure we will reduce the amount of claims related to the current policy as well.

We suggest that you explain inyour Website our new system in a different way highlighting the advantages the customer will have.
 
The main advantages for the SDR/QRS will be as follows:
-The vehicle is provided with a full tank
-It is not necessary to refill the tank before returning the vehicle
-Avoid unnecessary delays while returning the vehicle:
a. A check-in process is not necessary toprove the vehicle is topped up at the time it is returned
b. it is not necessary to look for a petrol station to refill the vehicle near to the
drop off location
-Avoid refueling errors and the consequent costs as this is considered negligence
-Flexibility in the rental (in the offices where it is possible, the vehicle can be returned although the office is closed)
-Save money (the unused fuel is refunded)
-Comfort thanks to the automatic refund of fuel when the contract is finished

OPTION 2 (we need to know if you are interested in this option):
Full Fuel SDC/CRS: The Classic Return System, (SDC in Spanish and associated with a higher rate): this option includes a full tank of fuel and must be paid on collection of the vehicle. The price of fuel is determined based on the price ofthe petrol stations. This option implies that the customer has to return the vehicle full of fuel (all rental durations). It will be necessary that the customers show the petrol station receipt on return confirming they have refilled the tank. If the vehicle is not returned with a full tank, the refund of the amount paid will have a deduction equal to the value of themissing liters of fuel (according to the current petrol station prices) plus a penalization of 40€.

It will be necessary that the reservationswhich must apply this option are made with the new accountwe will create for you as the rates will be higher than the rates associated to the SDR/QRS.
Please, take into account that if you do not make the reservation through the correct account we will not apply the system requested (the account selected always define the corresponding return fuel system).

Diesel vehicles are available, normally at an additional charge of 2€per day, but diesel vehicles can never be confirmed to the client before pick-up. If the client wants to hire a diesel car he should ask for it upon arrival.
 

Payment Details
Our agents will receive daily or weekly rates and these prices are subject to future modifications.

If weekly rates are received, it is still possible to hire a car for a shorter rental period than one week, althoughthe minimum rental is3days. This means that although it is possible to make a reservation for a period of less than 3 days (1 or 2 days), the cost for 1, 2 or 3 days is the same. The price of 6 and 7 days is the weekly net rate price. When the rental period is for less than a week, we calculate the price of one week and divide among 6. Then multiply the result by 4 or 5 days. If the lease is for more than a week, we estimate the cost of a week and divideit by 7. Then multiply the result by 8, 9days...

You will receive the rates/prices without taxes. You will receive an Excel document (.xls) with the taxes includedand excluded.
 
BILBAO, SANTANDER & SANTIAGO SPECIAL RATE CALCULATION:
Rentals of 1, 2 and 3 days = price of 3 days, weekly price divided by 5 and multiplied by 3 days
Rentals of 5, 6 & 7 days = price of 7 days (weekly rate)
Rentals of 4 days = weekly price divided by 5 and multiplied by the number of days required
Rentals of 8 days or more = weekly price divided by 7 and multiplied by the number of
days required

We accept credit cards to pay the costs of cars rental, fuel and other local extras. The main driver of the car rental contract must be the cardholderof one of the following valid credit cards: MasterCard andVISA.

We also accept debit cards and EC-Karte which implies the following conditions:
Destinations without Excess:The customers will be charged*the 600€** required as a deposit.
Destinations with Excess:The customers will be charged*the corresponding Excess**.
*Please, take into account that due to the foreign exchange rate and other possible banking charges not related to Goldcar, the customer will have to take responsibility for the possible expenses involved when we charge/refund the aforementioned deposit/Excess.
**It is essential that after the rental period, the customergoes to our office to return the vehicle and asks for the refund of the deposit/Excess (if the car is returned in good condition, the vehicle has not been involved in any accident/breakdown…etc.). Please, take into account that it is not possible to make any refund on a debit card if we do not physically have the card.

It is possible to pay with one card (rental + fuel+ extras) and leave the Deposit/Excess with a different card (both cards must be in the name of the main driver on the rental agreement).

We do not accept payment by American Express, Postepay or Diners. Nor will accept payment in cash.
 

Extras and Additional Charges
DIESEL:
Diesel vehicles are available at additional charge. (Please see Fuel section for more information.)

ADDITIONAL DRIVERS:
Mainland & Baleares: 5€ (taxes included) per day with a Maximum charge of 70€ (taxes included) per driver.
Canaries: 5€ (taxes included) per day with a Maximum charge of 60€ (taxes included)
per driver.

BABY SEATS/BOOSTER SEATS/MAXI COSI:
Spain: 6€ (taxes included) per day with a Maximum charge of 72€ (taxes included)

In Mallorca we also ask a deposit of 30€. In Mallorca, if the baby seat is returned in the same condition as supplied, the deposit will be refunded. Baby seats/Booster seats must be fitted by the parent or guardian. Our staff is not permitted to help with the fitting ofthese items. The customer will always be responsible for fitting the seat.
 
 MINIMUM AGE REQUIRED/DRIVING LICENCE MINIMUM PERIOD:
Drivers must be 21 years and have held a valid driving licence for a minimum of 12months. Customers who are under the age of 25 will be able to drive our vehicles but they will have to pay a surcharge per day with a maximum charge of per rental (please, see the specific costs in the table below). The customers who are 25 will not pay this surcharge. We took this decision given the high risk of accidents in customers of this age group. The customers who have held the driving license for less than 4 years will also have to pay a fee per day with a maximum charge per rental (please, see the specific costs in the table below). We will apply only one charge if the customer is under the age of 25 and
has had a driving license less than 4 years.
MAINLAND & BALEARES  
5€ per day – maximum charge of 60€

GPS:
We have GPS available at many of our locations, although it cannot be reserved in advance. If the customer would like GPS, they must check the availability upon arrival at the pick-up location. The cost of GPS is 9€per day with a maximum of 126€ per rental.
It is necessary to leave a deposit of 90€which will be refunded when the GPS is returned in good condition. GPS are availableon one-way rentals.

SPECIAL CLEANING:
A charge up to 150€will be applied if the returned car requires special cleaning.

ONE-WAYS:
One-way charges apply for all rental periods.
The One way price depends on the location, car group and rental period.
For all one way hires a fee may be charged upon arrival. Fees range EUR40.00 – EUR105.00 and the supplier has chosen not to display this charge in your quotation, please confirm with supplier upon arrival.

ACCIDENT ADMINISTRATION FEE:
We charge a 50€ administration fee to the clients when they are involved in an accident
(File proceedings) and have NOTtaken our Super Relax Cover (destination with Excess).
This will be applicable to all our countries where we have Excess (this fee won’t be applicable to destinations Zero Excess): Spain, Italy & Portugal.

DIVERTED FLIGHTS:
Changes in flight arrival destinations willincur a 60€ fee. If the flight is diverted and the customer collects the vehicle in a location different to the one reserved.

AFTER HOURS COLLECTION:
The after-hours collection has anadditional local charge of 40€per car (flight numbers are essential).The after hour fee will also be applicable to the customers who arrive with a delayed flight and collect the vehicle after the opening times. The customer will have to claim
this to the Airline Company.

FINES:
We charge a 40€administration fee to the client ifwe receive a traffic fine. We are obliged to provide “Dirección General de Tráfico” with the details of the customers who receive a fine during the hireperiod. This fee does not include the payment of the fine. The customer must pay the fine directly to the corresponding Spanish Authorities.

LOSS OF THE VEHICLE DOCUMENTS:
If a customer returns a vehicle and the vehicle documents are not in the car (after checking the car), we will proceed to charge this fee.
The cost of this fee will be as follows:
-Spain 35€per vehicle
-Portugal 105€per vehicle
-Italy 105€per vehicle

VEHICLE ABANDONED:
Customers who abandon Goldcar vehicles at any location other than the location agreed upon on the rental agreement will be responsible for the costs assumed by Goldcar Rental for the transport of the vehicle to the agreed upon drop-off location, as well as thecorresponding daily rental charges and 40€ daily penalization fee.

TELEPHONE ASSISTANCE/SOS:
Telephone assistance is free for every customer on weekdays between 09:00
and 18:30.There will be a service charge that will not exceed30€ for contacting Roadside Assistance/S.O.S outside of these hours, unless the customer has selected the optional Relax Cover Package. (Please see the Optional Cover section for more information.)

SUBSTITUITION VEHICLE:
In the cases of an accident or Vehicle breakdown, a 500€deposit will be necessary for the collection of a substitution vehicle. The deposit will not be necessary for any customers whom have contracted the optional Relax Cover Package.

EXPRESS /PRIORITY CHECK-IN SERVICE
The customers, who purchase this service, will have the advantage of not having to wait to pick up the car. We will have a priority check-in desk for immediate pick-up.
The cost of this service is, between 20€and 50€* in high season(VAT included) per booking.Please, take into account that this special service is limited to a certain number of bookings per hour in each location.
Once we have reached our limit of bookings requesting this service (8 pick ups per hour and location), it will not be possible to make any more bookings with Priority
Check-in/Express service.
This means that the bookings will not be rejected. These bookings will be confirmed but the Priority Check-in/Express service will NOT be booked.
This service is purchased when you make a booking using one of our automatic booking systems.
Please, for further information, consult the information related to our Automatic Booking Systems.

High season periods (except Canaries):26/12/13 to 31/12/13, 12/04/14 to 20/04/14,
01/07/14 to 31/08/14 & 21/12/14 to 31/12/14.
High season periods (Canaries):26/12/13 to 31/12/13, 01/01/14 to 31/03/14, 12/04/14 to
20/04/14, 01/07/14 to 31/08/14 & 01/12/14 to 31/12/14.

INCORRECT DROP OFF PLACE (only applicable to Madrid & Barcelona offices)
We charge the fee of 70€ to the customers who leave the car at the Airport.If the customers do not return the cars in our office, our local staff have to go to the airport and look for the vehicles in all the car parks (public car parks, car parks related to other companies…) with the consequent inconveniences and incurred expenses from our side.
 

Mileage limited
We have limited mileage in the following offices:
-Barcelona, Madrid, San Juan, Torrevieja, Denia, Benidorm, Cadiz – Sancti Petri
& Águilas.
Thelimitation of kilometres per day will be:
From 1 to 3 days: 350 km per day
From 4 to 6 days: 250km per day
From 7 to 14 days: 150 km per day
From 15 days on: 100 km per day
Thelimited mileage fee will be:
Small car groups:X, XG, AA, BB, CC, CG, R & S: 0,15€ per kilometre
Medium car groups:D, DD, DG, E, F, FF, L, LL, N, V, VV & T: 0,18€ per kilometre
Large car groups: I, J, K, G, P, PP & Q: 0,23€ per kilometre

Optional Covers
TravellingOutside of Spain
Goldcar vehicles rented in mainland Spain are not allowed to travel outside of the mainland. Also Goldcar vehicles may never travel in the Spanish communities of Ceuta or Melilla.

Customers who pick up their vehicles at our Gerona, Reus, Bilbao, Santander, Santiago, Oviedo and Barcelona offices may travel to France and Andorra. An additional cover is necessary for these customers. The cost of this additional cover is 9€per day of the total rental period, with a minimum charge of 25€and a maximum charge of 90€.

Customers who pick up their vehicles at our Granada, Sevilla, Málaga, Jerez, Almeria and Sancti Petri offices may travel to Portugal and Gibraltar. An additionalcover is necessary for these customers. The cost ofthis additional cover is 9€per day of the total rental period, with a minimum charge of 25€and with a maximum charge of 90€.

Customers who pick up their vehicles at our Gibraltar office may travel to Portugal. An additional cover is necessary for these customers. The cost ofthis additional cover is 9€per  day of the total rental period, with a minimum charge of 25€and with a maximum charge
of 90€.

Customers who pick up their vehicles at our Oviedo, Bilbao, Santander & Santiago office may travel to the following Portuguese provinces: Minho, Tras-os-Montes e Alto Douro, Douro Litoral, Beira Alta, Beira Litoral and BeiraBaixa. An additional cover is necessary for these customers. The cost ofthis additional cover is 9€ per day, and is applied to the total rental period, with a minimum charge of 25€ and with a maximum charge of 90€.

Travellingto Other Islands
Goldcar vehicles rented at one of our Spanish Island offices are not allowed to travel to any islands other than the island where the rental vehicle was picked-up. The drop-off of these vehicles also must be in same office where the car was collected.

Vehicles collected in the Canary Islands may travel to other Canary Islands as long as the customer contracts the additional cover for a daily fee of 9€per day with a minimum charge of 25€and with a maximum charge of 90€. If the additional cover is not contracted by the customer then the basic cover included in every rental will only be valid on the island where the vehicle was collected by the customer.

Vehicles collected at the Balearicoffices also may travel to other Balearic Islands as long as the customer contracts the additional cover for a daily fee of 9€per day with a minimum charge of 25€and with a maximum charge of 90€. If the additional cover is not contracted by the customer then the basic cover included in every rental will only be valid on the island where the vehicle was collected by the customer.
 

BLOCK ON CREDIT CARDS (locations without Excess)
We will block an amount of 600€on the customer´s credit cardin all the destinations (except in: Gran Canaria, Tenerife South, Fuerteventura & Lanzarote* where the amount blocked is 800€). Please, take into account that thisblock is NOT an Excess amount and
this will only be applicable to all the locations where we do NOT have Excess.

We have made this decisiongiven the fact that many times customers cause damages (damages not covered by the CDW) to our vehicles and afterwards, it is almost impossible to charge them the amount due as they do not accept the responsibility of these damages.
If the customers purchase any of our additional covers, we will not block the 600€ on their cards.
*We remind you that Tenerife North is an office with Excess and we block the corresponding Excess.
 

Special Conditions & Covers (Destinations with Excess)
CDW Excess
Please, check the spread sheet attached for more information.

CDW Excess Waiver
Please, check the spread sheet attached for more information.
Purchasing this cover the CDW Excess is waived.

Super Relax Cover
Please, check the spread sheet attached for more information.
Purchasing this cover the CDW Excess is waived and we cover also the following:
FREE 24 hours Telephone Roadside Assistance, Wheels, Tires, Hubcaps, Locks, Windows, Side and Rear-view Mirrors, Undercarriage, Motor, Towing service after accident, Taxi (transportation),
Clutch, Battery, Locks, Copy ofthe key and delivery of the key to closest Goldcar office, Damage to oil sump, Catalytic convertor, Radiator and Exempt of 500€ deposit for replacement vehicle in case of accident or breakdown and the Repair Period.
 

Windows,Wheels and Tires Cover with Excess
Please, check the spread sheet attached for more information.
If the customer declines this cover, he will be liable for damages caused to Windows, Tires and Wheels. Towing costs or any other expenses are not covered under this cover. Hubcaps, Taxi (transportation), Locks, Replacement keys, Copy of the key and delivery of the key to the closest Goldcar office, Damage to oil sump, Catalytic convertor, Radiator, 500€ deposit if a replacement vehicle isneeded, Repair Period, Battery, Motor, Clutch, Undercarriage and Interior of the car, Rear-view and side mirrors will also not be covered under this cover.
 

REST OF DESTINATIONS (Destinations without Excess)
Please, check the spread sheet attached for more information.
Relax Cover Package Covers:
FREE 24 hour Telephone Roadside Assistance, Wheels, Tires, Hubcaps, Locks, Windows, Side and Rear-view Mirrors, Undercarriage, Motor, Towing service after accident, Taxi (transportation), Clutch, Battery, Locks, Copy of the key and delivery of the key to closest Goldcar office, Damage to oil sump, Catalytic convertor, Radiator and Exempt of 500€ deposit for replacement vehicle in case of accident or breakdown and the Repair Period.

Windows,Wheels and Tires Cover with Excess
Please, check the spread sheet attached for more information.
If the customer declines this cover, he will be liable for damages caused to Windows, Tires and Wheels. Towing costs or any other expenses are not covered under this cover. Hubcaps, Taxi (transportation), Locks, Replacement keys, Copy of the key and delivery of the
key to the closest Goldcar office, Damage to oil sump, Catalytic convertor, Radiator, 500€ deposit if a replacement vehicle isneeded, Repair Period, Battery, Motor, Clutch, Undercarriage and Interior of the car, Rear-view and side mirrors will also not be covered under this cover.
 

Not Included in AnyCover Package
Traffic fines, sanctions and judicial costs related to traffic violations or law and tolls
All costs derived from the use of the incorrect and/or lack of petrol. 
Goldcar is not to be held liable for items stolen, forgotten or lost inside the vehicle. It is recommended having these items covered through personal travel cover.
The loss of the vehicle documents
If customers load the car with more than the stated capacity or vehicles are taken “offroad” (unpaved roads).
It is not permitted to remove the vehicles seats.
If the driver is found to be under the influence of alcohol or drugs, and/or found using their cellular phone at the time of the accident.
 

NEGLIGENCES
The use not permitted includes and is not limited to the following cases mentioned byway of example:
-Pushing or towing another vehicle.
-Driving in areas not suited to public transport, such as beaches, race tracks, forestry roads, back roads, etc.
-Driving on dirt roads and very poorly paved roads that could cause damage to the underside of the vehicle.
-Driving the vehicle in restricted areas, and more specifically on airport roads and other roads for aeronautical and/or military use.
-Negligent behaviour when the vehicle’s indicators show an alert that customersstate are known to them when they sign the agreement.
-Transport of goods or animals and, in particular, substances that are hazardous, inflammable and/or poisonous for the vehicle and its occupants.
-The transport of individuals or goods for which the customersreceive direct or indirect payment.
-Sub-leasing the vehicle.
-Using the vehicle for unlawful activities.
-Transporting a number of passengers and amount of luggage not authorised for the vehicle concerned.
-Manipulation of the speedometer. Customersmust report any malfunction of the speedometer to Goldcarimmediately.
-Transport of luggage or any other item on the vehicle’s roof, even when an adequate luggage rack is used for the purpose.
-Damage to the vehicle caused by leaving tempting items in plain sight inside the vehicle.
-Dirtying the inside of the vehicle beyond what would be expected from reasonable and careful use.
-Driving the vehicle when tired, not feeling well and under the influence of alcohol, medicine or drugs.
-Reckless driving.
-Using the vehicle to give driving lessons under any circumstance and/or to teach special driving techniques.
-Driving against the traffic regulations.
-The vehicle is driven by a person who is not authorised to do so in the agreement, as either a customerand/or a supplementary driver.
-Driving a hired vehicle beyond the borders ofcontinental Spain, and vehicles hired in the Balearic or Canary Islands that are not allowed to leave the island where they were hired unless they have express,written permission to do so and the relevant extra cover has been taken out.
-Continued use of the vehicle after the rental period has ended.
 

Last Minute Bookings
In all the offices with the exception of Barcelona, Madrid & Reus, it will not be possible to reserve last minute bookings for the same day after 22:00 (and until the office is open in the morning again).

Please, take into account that this is only applicable to last minute bookings, you can still send bookings after 22:00 for other dates. IMPORTANT: Please send all last minute bookings (within 24 hours of pick-up), with pick-ups at our downtown offices or train stations, directly to the pick-up office. They will confirm or deny the bookingsdepending on the availability.

 Goldcar Offices
We will only deliver Goldcar rental vehicles to customers at our offices. In no case will we make the delivery of our vehicles to any locations other than one of our offices.
 

Bank Holidays –Downtown Offices
All downtown offices will also close at 19:30 on Christmas Eve. No reservations with pick-up times after 19:30 will be accepted. All downtown offices will be closed all day on January 1 and December 25.

National Holidays
January 1 & 6
April 18
May 1
August 15
November 1
December 6, 8 & 25

Please see each particular office for their respective national and local holiday hours of operation for 2014.
San Juan ASJ office
National Holidays - Closed All Day
Local Holidays – Closed All Day:
March 19
April 21
June 23 & 24
October 9

Benidorm ABE Office
National Holidays - ClosedOnly in the Afternoon
Local Holidays – Closed Only in the Afternoon:
March 19
April 21
October 9
November 11 & 12

Denia ADE Office
National Holidays - ClosedOnly in the Afternoon
Local Holidays – Closed Only in the Afternoon:
March 19
April 21
July 10
August 16
October 9

Torrevieja ATR Office
National Holidays - ClosedOnly in the Afternoon
Local Holidays – Closed Only in the Afternoon:
March 19
April 8 & 21
July 16
October 9

Aguilas AGU Office
National Holidays - ClosedOnly in the Afternoon
Local Holidays – Closed Only in the Afternoon:
March 4 & 19
April 11 & 17
June 9

Cadiz – Sancti Petri XSP Office
National Holidays - ClosedOnly in the Afternoon
Local Holidays – Closed Only in the Afternoon:
February 28
April 17
June 13
September 8
October 13

Paseo Marítimo – Mallorca Downtown Office
National Holidays - ClosedOnly in the Afternoon
Local Holidays – Closed Only in the Afternoon:
January 20
March 1
April 17 & 21
June 10
December 26 

Vehicle Availability
In the case a customer would prefer a diesel vehicle, they should communicate this at the moment they pick-up the vehicle (Please see the Fuel section for more information).
All vehicles will receive instant confirmation through the automatic booking system.
 

Special Groups
The special groups, depending on the availability, will be confirmed or denied. You will receive the response of our automatic system in the sameperiod of time used for the free sale groups.

Extensions of the Rental Period
As all special vehicles are on request, the hire contract cannot be extended without prior notice and agreement with Goldcar. Normally, vehicles on free-sale can be extended without prior notice, however during stop-sale periods acceptance by Goldcar is required. The collaborator must send any vehicle hire extension to Goldcar to the corresponding office/airport by e-mail or fax and always send a copy of this extensionby e-mail to the following e-mail address
as well:
extensions@goldcar.com

The minimum period of time required to send the extensions is 24 hours prior to the end of the current contract.

The customer must also travel in person to the closest Goldcar office in order to make the necessary adjustments to the rental contract. Rental periods cannot be extended by telephone. If for any reason the rental period cannot be extended, then the customer is obligated to return the rental Vehicle at the location, time and date agreed upon on the rental contract.

IMPORTANT:For all extensions of contracts we will apply the price according to the original booking date and not according to the date when the extension is made. The extension cannot be sent as a new booking. It will always be an extension of an existing contract.

The car hire contract may have a maximum duration of 28 days. After 28 days, a new contract is required. When a customer needs a vehicle for a rental longer than 28 days, we will have the following option:

MAKE A NEW CONTRACT
-A new booking has to be made applying the rate at the time the booking is confirmed and according to the pick-up date of the new booking (it is NOT possible to use the rate applied to the previous booking/contract)
-A new vehicle will be provided (the previous vehicle is returned)
-The local extras have to be paid again in the new contract (Additional drivers, Additional covers, Diesel…etc.)
-The fuel tank of the new contract/vehicle has to be paid
 
In the event the vehicle is returned later than the agreed rental drop-off time stated in the contract, the cover will no longer be valid and the customer will be responsible for paying a 40€ per day late fee. In addition to the corresponding late fees, the customer must also pay
the daily rental rate. Customers who abandon Goldcar vehicles at any location other than the location agreed upon on the rental agreement will be responsible for the costs assumed by Goldcar Rental for the transport of the vehicle tothe agreed upon drop-off location, as well as
the corresponding daily rental charges and 40€ daily penalization fee.
 

Returning Vehicles Early
If a customer returns the vehicle earlier than the agreed upon drop-off date stated in the rental contract, Goldcar will not refund the customer for any unused days.

Customer Services
Grace Period
There is one hour grace period for the return of all rental vehicles. In the event the vehicle is returned later than 59 minute past the agreed rental drop-off time stated in the contract, the cover will no longer be validand the customer will be responsible for paying a 40€per day late fee. In addition to the corresponding late fees, the customer must also pay the daily rental rate.
 
Roadside Assistance/S.O.S
Goldcar is proud to have its very own Roadside Assistance Department.
We offer 24 hour roadside assistance for our clients. Telephone assistance is free for every customer on weekdays between 09:00-18:30. There will be a service charge that will not exceed 30€ for contacting Roadside Assistance outside of these hours, unless the customer has
selected the optional Relax Cover Package.
To contact the S.O.S department:
Tel.: 902 10 52 76
Fax: 965 93 92 12
E-Mail: sos@goldcar.com
Roadside Assistance/S.O.S
Reservations Department
Grace Period
Customer Services
Returning Vehicles Early
29  Goldcar rental

S.O.S / Roadside Assistance must be notified within 48 hours if:
Theft:All thefts must be reported to the police and an original copy of the report must be obtained by the customer.
Accident:In case of accident or collision, the client must correctly fill out the provided form (declaración amistosa de accidente de automóvil), which can be found in the glove-box of the rental vehicle).

Claims
All claims must be registered, within 30 days of the drop-off of the vehicle, through the agency section of our website www.goldcar.es

You will receive a confirmation email with the details and file number that have been assigned
to the claim. This file number must be quoted in the subject line of any further correspondence regarding the file in order to process the claim correctly.

In order to access this information you will need your agency number and password, which will be provided to you by our sales department. A complete user’s manual will also be provided.

To contact the department heads of the Customer Services Departments:
Sophie Servranckx
Email address: sophieservranckx@goldcar.com
Laura Collins
Email address: lauracollins@goldcar.com

Translation
The translations of these general terms and conditions are for information purposes only and are not legally binding.
 

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website. Please note that a 1.95% credit card or debit card surcharge will be added when your payment is processed.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Car Rental Republic Ltd, a specialist in worldwide car rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.

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